Help

White online® is New Zealand’s people and business search service that enables you to find who you need.

Searching for someone is simple: just enter the name of who you want to find (“who”) and the location they are in (“where”) and we’ll do the rest. You can also browse for businesses using the Quickfinder categories (Business, Government and Medical category browser on the homepage)

Navigating the site

You'll notice several elements that appear on every page of White Pages online®:

  • On every page of the website there is a header bar which links to important websites on the Yellow® Network.
  • At the top of each page are the Who and Where search boxes and the Find button which launches your search.
  • The footer contains links including About us, Privacy Policy, Terms and Conditions, Contact Us and Advertise on the Yellow® network. Also included are links to follow our Social Media sites Facebook and Twitter.
  • There are a few standard Share buttons such as Send and Share. These allow you to share the page you are on via email, social media sites or you can simply print it.

These elements enable easy access to essential functions and provide a consistent way for you to locate important information from anywhere in White Pages online®.

I can't find what I’m looking for?

There are a number of reasons why you may not be able to find someone on White pages online, such as confidential listings. If you are certain the number should be listed, here are some things you can do:

  • Double check the spelling of name and address details.
  • If looking for a person try entering an initial with the surname and an approximate location such as city or suburb to help narrow your search
  • Expand your search, for business or government listings try a New Zealand wide search. For residential searches try looking at region level.

If you know of a business that isn’t online, and you would like to request it, you can suggest a business by completing our Suggest a business form.

How do I use the Maps?

Yellow® network uses the Google Maps Application.

You will need Javascript enabled on your browser in order to view the maps. This is managed differently on each system so check with your browser help menu to find the right way for your computer.

On all search results and listing pages you will see a map with coloured pins. If you do not see a particular person’s address on a map then most likely they have requested to not be shown.

The pin colours represent the following:

Do all listings have a map available?

If full address details have been provided (number, street, suburb/city) then a map will display. Listings with PO Boxes or incomplete addresses will not display a map. I don’t want a map with my listing, what do I do? It’s easy to remove a map. Simply email us via our contact us page or call us on 0800 803 803 and we’ll remove the map for you. Most requests will be processed within a week however if you request is urgent please call us and we will remove this within one business day.

How do I use Directions?

If you select "Get Directions" from the visited listing, our newly introduced Wises maps will launch. 

Wises maps will return your current location as the point of origin and the visited listing will default as the destination.

How do I use filter functionality?

We’ve recently improved and simplified our filters functionality for White Online.

The below filers are in currently in place:

  • A to Z
  • Based on location

You can navigate, activate or deactivate the available filters by either switching between them (A – Z and Z – A) or selecting and/or clearing the available location filters.

Do all listings have a map available?

If full address details have been provided (number, street, suburb/city) then a map will display. Listings with PO Boxes or incomplete addresses will not display a map. I don’t want a map with my listing, what do I do? It’s easy to remove a map. Simply email us via our contact us page or call us on 0800 803 803 and we’ll remove the map for you. Most requests will be processed within a week however if you request is urgent please call us and we will remove this within one business day.

Help Suggestion

If you think we need to add any additional help sections, please Contact Us and let us know your thoughts.