We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need. Independent and impartial, we focus on fairness for all. The Ombudsman handles complaints and investigates the administrative conduct of state sector agencies, including in relation to official information requests. We also carry out a range of roles that go toward protecting your rights, like monitoring places of detention, and the implementation of the UN Disabilities Convention. We provide advice, guidance and training to state sector agencies, and work to build awareness of our role in the wider community.
